Last Updated: June 2026
Who We Are
White House Leisure Park (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.
White House Leisure Park
Wilsthorpe
Bridlington
YO15 3QN
Email: enquiries@thewhite-house.co.uk
Telephone: 01262 673 894
If you have any questions about this Privacy Notice or how we use your personal information, please contact us using the details above.
Information We Collect
We may collect and process the following categories of personal information:
- Name and title
- Postal address
- Email address
- Telephone number
- Vehicle registration details
- Payment and transaction information
- Holiday home ownership information
- Booking and enquiry information
- CCTV images where cameras are in operation
- Information provided through forms, surveys, competitions or promotions
- Information relating to incidents, accidents or complaints
- Information provided when applying for employment
How We Collect Information
We collect personal information when you:
- Contact us by telephone, email, post or social media
- Complete website enquiry forms
- Purchase goods or services from us
- Enter into an agreement with us
- Register for promotions, surveys or competitions
- Subscribe to marketing communications
- Submit accident, incident or complaint reports
- Apply for employment opportunities
We may also receive information from third parties where necessary to provide our services or comply with legal obligations.
How We Use Your Information
We use your personal information to:
-
- Respond to enquiries and requests
- Manage bookings, purchases and contracts
- Provide products and services
- Process payments and collect outstanding balances
- Manage holiday home ownership arrangements
- Communicate important information relating to your agreement or our services
- Improve our website and customer experience
- Administer promotions, surveys and competitions
- Investigate incidents, complaints and disputes
- Protect our business, customers, staff and visitors
- Comply with legal and regulatory obligations
Our Lawful Basis for Processing
We only process personal information where permitted by law. This will normally be because:
- Processing is necessary to perform a contract with you
- Processing is necessary to comply with a legal obligation
- Processing is necessary for our legitimate business interests
- You have provided consent where required
Marketing Communications
We may send information about products, services, events and offers which we believe may be of interest to you.
You can opt out of marketing communications at any time by following the unsubscribe instructions in our communications or by contacting us directly.
Sharing Your Information
We may share your information where necessary with:
- Other companies within our group
- Professional advisers including solicitors, accountants and insurers
- IT and software providers
- Finance providers and payment processors
- Regulatory bodies, law enforcement agencies and government authorities
- Contractors and service providers acting on our behalf
We require all third parties to respect the security and confidentiality of your personal information.
CCTV
CCTV operates in certain areas of our parks for the purposes of crime prevention, public safety, protection of property and the investigation of incidents.
Further information is available upon request at compliance@shorewoodlg.co.uk.
Cookies
Our website uses cookies and similar technologies to improve functionality and user experience.
Further information can be found in our separate Cookie Policy.
Data Security
We have appropriate technical and organisational measures in place to protect personal information against unauthorised access, loss, misuse or disclosure.
How Long We Keep Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and operational requirements.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request erasure of your information in certain circumstances
- Restrict or object to processing in certain circumstances
- Request transfer of your information where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
The ICO can be contacted via: www.ico.org.uk
Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any updates will be published on this page and take effect immediately upon publication.
